How do I arrange a care service with Lumiere Homes?

Please get in touch with Lumiere Homes to arrange a meeting for us to come and have a conversation about how Lumiere can cater to your needs. We'd be delighted to come to your home to explore how we can assist you. Once you've made your decision, you can leave the rest to us.

What if I don't like my care package or want to make changes?

Based on our observations, it's common for people's care requirements to evolve over time. Recognising this, we acknowledge the importance of periodically reassessing care needs. Hence, we conduct regular reviews and welcome input from immediate family members on effective approaches to providing care for their loved one.

What tasks will my care assistant carry out?

We establish a "Care Plan" outlining your specific instructions, which serves as the daily task list. You can find details of the care services we offer by clicking here. In addition to our special relationship with pharmacies, we can also help with or administer your medication. These care plans often adapt over time, and we consistently monitor to ensure the care we deliver remains suitable.

Is there anything that my care assistant is not able to do?

Once we've determined your specific needs for each visit, we'll adhere to that list. Additionally, tasks posing potential risks to either the individual under our care or our Lumiere Homes care assistant cannot be carried out. Tasks will be mutually agreed upon beforehand. Any alterations to the plan can be discussed with our staff.

Will I have the same care assistant each day?

The number of care visits you receive each week determines this. It's uncommon for only one care assistant to be assigned to a specific client. This arrangement accommodates instances when your care assistant is on leave, although we strive to minimize the number of different care assistants you interact with.

What about my personal security?

Each Lumiere Homes team member undergoes a thorough vetting process before commencing their role with us including enhanced DBS Checks. Furthermore, all staff are required to wear uniforms and carry personalised identification cards displaying their name, photograph, and signature at all times.

How can I be sure that my care assistant will stay the full period of the care visit and carry out all the tasks?

We adopt a thorough and meticulous method to guarantee that your care service meets your exact needs. Following each visit, the care assistant will document the activities carried out in the care record, which is kept by the customer. Moreover, the customer is invited to indicate their satisfaction by signing the care assistant's timesheet, which is sent back to our office weekly for verification.

How much do Lumiere Homes Care services cost and can I get any help with the fees?

We'll create a comprehensive plan tailored to each customer, outlining the care they'll receive along with the weekly expenses involved. Certain individuals may qualify for financial aid towards their care expenses through their local Social Services office or other Government grants.

Dementia Care

Specialist dementia care works to reduce the effects and symptoms of dementia, whilst offering reassurance to the individual and their families.

Lumiere Homes

Dementia Care

A change of routine and environment can be very daunting for someone who’s living with a type of dementia. That’s why more families than ever are turning to home care rather than residential care, so their loved one can stay in the place they know and love instead of nursing homes.

As one of the UK’s up-and-coming dementia home care providers, our nationwide team of specialists have vast experience in supporting people with dementia to live an independent life at home. We have caregivers and managers who have completed the necessary training and assessment to a high standard.

Establishing dementia care at home

As a Dementia and Alzheimers care provider, our managers and carers have all undertaken extensive training and assessment to ensure they have all the skills to provide outstanding dementia care. We’ve also worked closely with the Dementia & Friends and Alzheimer’s Society to strive for the highest standard of local care for those with a diagnosis of dementia.

With Lumiere Homes you have the peace of mind of a fully managed, licensed and regulated service – by the Care Quality Commission.

We’re helping people every day – across parts of the West Midlands– to cope with the various challenges that come with dementia and memory loss. With several different strains of this sometimes-debilitating condition, and many different stages, one of our handpicked carers will maintain your loved one’s everyday routines and can ease the strain on your family – offering an alternative to care homes.

Contact our care manager