FAQs

Please get in touch with Lumiere Homes to arrange a meeting for us to come and have a conversation about how Lumiere can cater to your needs. We'd be delighted to come to your home to explore how we can assist you. Once you've made your decision, you can leave the rest to us.

Based on our observations, it's common for people's care requirements to evolve over time. Recognising this, we acknowledge the importance of periodically reassessing care needs. Hence, we conduct regular reviews and welcome input from immediate family members on effective approaches to providing care for their loved one.

We establish a "Care Plan" outlining your specific instructions, which serves as the daily task list. You can find details of the care services we offer by clicking here. In addition to our special relationship with pharmacies, we can also help with or administer your medication. These care plans often adapt over time, and we consistently monitor to ensure the care we deliver remains suitable.

Once we've determined your specific needs for each visit, we'll adhere to that list. Additionally, tasks posing potential risks to either the individual under our care or our Lumiere Homes care assistant cannot be carried out. Tasks will be mutually agreed upon beforehand. Any alterations to the plan can be discussed with our staff.

The number of care visits you receive each week determines this. It's uncommon for only one care assistant to be assigned to a specific client. This arrangement accommodates instances when your care assistant is on leave, although we strive to minimize the number of different care assistants you interact with.

Each Lumiere Homes team member undergoes a thorough vetting process before commencing their role with us including enhanced DBS Checks. Furthermore, all staff are required to wear uniforms and carry personalised identification cards displaying their name, photograph, and signature at all times.

We adopt a thorough and meticulous method to guarantee that your care service meets your exact needs. Following each visit, the care assistant will document the activities carried out in the care record, which is kept by the customer. Moreover, the customer is invited to indicate their satisfaction by signing the care assistant's timesheet, which is sent back to our office weekly for verification.

We'll create a comprehensive plan tailored to each customer, outlining the care they'll receive along with the weekly expenses involved. Certain individuals may qualify for financial aid towards their care expenses through their local Social Services office or other Government grants.