How do I arrange a care service with Lumiere Homes?

Please get in touch with Lumiere Homes to arrange a meeting for us to come and have a conversation about how Lumiere can cater to your needs. We'd be delighted to come to your home to explore how we can assist you. Once you've made your decision, you can leave the rest to us.

What if I don't like my care package or want to make changes?

Based on our observations, it's common for people's care requirements to evolve over time. Recognising this, we acknowledge the importance of periodically reassessing care needs. Hence, we conduct regular reviews and welcome input from immediate family members on effective approaches to providing care for their loved one.

What tasks will my care assistant carry out?

We establish a "Care Plan" outlining your specific instructions, which serves as the daily task list. You can find details of the care services we offer by clicking here. In addition to our special relationship with pharmacies, we can also help with or administer your medication. These care plans often adapt over time, and we consistently monitor to ensure the care we deliver remains suitable.

Is there anything that my care assistant is not able to do?

Once we've determined your specific needs for each visit, we'll adhere to that list. Additionally, tasks posing potential risks to either the individual under our care or our Lumiere Homes care assistant cannot be carried out. Tasks will be mutually agreed upon beforehand. Any alterations to the plan can be discussed with our staff.

Will I have the same care assistant each day?

The number of care visits you receive each week determines this. It's uncommon for only one care assistant to be assigned to a specific client. This arrangement accommodates instances when your care assistant is on leave, although we strive to minimize the number of different care assistants you interact with.

What about my personal security?

Each Lumiere Homes team member undergoes a thorough vetting process before commencing their role with us including enhanced DBS Checks. Furthermore, all staff are required to wear uniforms and carry personalised identification cards displaying their name, photograph, and signature at all times.

How can I be sure that my care assistant will stay the full period of the care visit and carry out all the tasks?

We adopt a thorough and meticulous method to guarantee that your care service meets your exact needs. Following each visit, the care assistant will document the activities carried out in the care record, which is kept by the customer. Moreover, the customer is invited to indicate their satisfaction by signing the care assistant's timesheet, which is sent back to our office weekly for verification.

How much do Lumiere Homes Care services cost and can I get any help with the fees?

We'll create a comprehensive plan tailored to each customer, outlining the care they'll receive along with the weekly expenses involved. Certain individuals may qualify for financial aid towards their care expenses through their local Social Services office or other Government grants.

Learning Disabilities

Learning Disability support that’s tailored to each individual

Lumiere Homes

Learning Disabilities

At Lumiere Homes, our approach prioritises the individual in everything we do. We listen, we learn, and we cultivate relationships while crafting unique support plans for each person. With 5 years of experience in supporting individuals with learning disabilities, we recognise the varying challenges they may face, from mild symptoms to more severe and challenging traits. This understanding drives our flexible approach to support, allowing us to adapt to each individual’s needs and help them live their best life, regardless of their circumstances.

Testimonial:

“My niece received support from Lumiere Homes after her previous carers retired. This transition provided her with a newfound safe and stable environment, enabling her to thrive while we continuously monitor her epilepsy.”
– Family Member of Person Supported by Lumiere Homes

Contact our care manager

What is a learning disability?

A learning disability is a neurological condition that affects the brain’s ability to send, receive and process information. This means that people with a learning disability may find it harder when it comes to daily life skills like reading, writing and caring for themselves. Everyone’s learning disabilities are unique. There are different types and severities of learning disabilities, which means that everyone will experience slightly different challenges.

Passionate

24 Hour Care

Fully Qualified Staff

Supported living for people with learning disabilities

We offer a range of different support for people living with learning disabilities that are designed to meet individual needs. This might help with maintaining independence or providing encouragement to achieve a particular goal. The level of support we provide is completely flexible – whether it’s just a few hours a week or 24-7, we adapt our plan for each person.

There’s plenty of choice and flexibility within our locations too. Our supported living apartments provide traditional, stylish and purpose-built surroundings that ensure people with learning disabilities can live with independence in their own home.